Handling Payment Disputes and Billing Disputes (Part 1)

Disputes and A/R  Collections

Handling Payment Disputes and Billing Disputes right is Critical and Powerful

Unless you work in a Utopia,  collections of delinquent Accounts Receivables is not just about talking to customers  not able to pay due to their financial problems.  Granted, that does exist,  especially in this economy.  But it is not uncommon for at least a third of your past dues maybe non financial related...commonly referred to as "Disputes."  

Collectors typically dislike these problems and they have a very valid point. They're chasing issues which reflect, sometimes poorly, on the internal operations of their company.  In the rush of a closing..order taking and shipments accelerate in volume (and under pressure) which lead to greater error in the billing processes. These manifest themselves 30 days later when the calling starts.

Getting a handle on these issues, and turning it around,  was a critical point of my career. I went from the defense onto the offense as the A/R results dramatically improved. But, more importantly, it gave pride, plus recognition, to my team and financial stability to my employer.  

Collection  Disputes, whether Payment Disputes or Billing Disputes, run a gamut of reasons: Pricing issues, Freight deductions, Sales Tax charges, Incorrect (or no) Purchase Order #,  Returned Merchandise..etc. etc.

As the leader of the Collectors, you need to get a handle on these Dispute, otherwise you'll just be on a treadmill trying to resolve each one ....one at a time.  TO BE CONTINUED

Thanks for visiting!

Bill, The Cash Man

Receivables Rainmaker.com